What are KPIs?

Key Performance Indicators (KPIs) are measurable benchmarks used to track success in some of the most important areas of your role. At JBPro, KPIs currently focus on Working Hours and Billable Hours, but more KPIs may be added over time.

Since KPIs focus on objective, measurable criteria, they only capture part of your overall performance. Many important aspects of your contribution can’t be measured by numbers alone, but it is still important to measure the aspects of your role that can be captured by KPIs.

Why are KPIs Important?

KPIs are important because they help you see the impact of your work in a clear, measurable way. The KPIs selected at JBPro are tied to areas that have a direct effect on company profitability. By performing well on these KPIs, you’re not only helping the company succeed but also positioning yourself for higher compensation and rewards that reflect your contributions. 

For example, Billable Hours is an important KPI because the more billable work you complete, the more revenue the company generates and the larger the raise and bonus pool becomes each year. KPIs give you a practical way to track progress, understand where you’re excelling, and identify opportunities to improve—benefiting both you and the company. 

How are KPIs different at JBPro?

At JBPro, our KPIs are designed to be practical, fair, and focused on what you can control. Unlike some performance metrics that feel out of reach or arbitrary, these KPIs are directly tied to the work you do every day and are meant to help you succeed.

Targets

Others: Targets are set unrealistically high, making it exceedingly difficult to meet expectations and even harder to stand out.

JBPro: Targets are realistic and attainable, while still allowing high achievers to excel. KPIs also take into account the full range of employee benefits, making them fair and balanced. For example, Working Hours targets factor in PTO hours in the calculation.

Control

Others: KPIs often focus on results outside your control where the performance of teammates or company leadership affect an employee's ability to meet their own targets.

JBPro: KPIs reflect actions and results you can directly influence through your daily work. You have full control over your own performance.

Personalization

Others: KPIs are often one-size-fits-all, ignoring individual circumstances or role differences.

JBPro: KPIs are tailored to your role, experience, and personal circumstances, ensuring they are relevant, achievable, and meaningful for each employee.

Regularity

Others: Many companies only review performance annually, often resulting in surprises at year-end.

JBPro: We provide weekly and monthly reports, so you always know where you stand and can take action early.

Evaluations

Others: KPIs are sometimes the sole measure of performance, overlooking important contributions that can’t be quantified.

JBPro: KPIs are only one part of overall performance evaluations. Many other qualities are considered alongside measurable results to create a wholistic evaluation of employees.

Billable Hours

Description

Billable hours are a measure of utilization, or the amount of revenue-generating work an employee is able to complete.

Variables

BA = Sum of Billable Hours in Period

HT = Target Working Hours in Period

UT = Target Utilization Rate

Calculations

Target Billable Hours  ≥  HT × UT

Actual Billable Hours  =  BA

Examples

Production Engineer with 2 years of experience in the month of February:

Inputs

• Target Working Hours in Period = 170.568

  • From Working Hours KPI calculation

• Target Utilization Rate = 85%

  • From administratively maintained database value (set by position with individual overrides)

Outputs

• Target Billable Hours ≥  170.568 × 0.85 = 144.9828

JBPro provides regular KPI reporting so you can track your performance, identify trends, and take action where needed. Reports are designed to be clear and easy to understand, giving you insight into both short-term and long-term performance with separate Weekly and Monthly KPI Reports.

Weekly

Purpose

Weekly reports give you a snapshot of your recent performance, helping you see how you did in the week before last and how that compares to short-term trends. These reports are ideal for making quick adjustments and staying on track with your KPIs. Please note that employees are not expected to hit their weekly target every single week, and week-based achievement is never scored on evaluations. Only monthly and yearly achievement is scored on evaluations, so this weekly report is just meant to be a resource to help employees reach their monthly targets. For that reason, paying attention to the 4-Week Average Value column is most important. If the 4-Week Average Value column meets or exceeds the target then it is very likely that monthly targets will be met.

Timing

Weekly KPI Reports are emailed overnight every Monday from reporting@jbpro.com, covering performance the week ending the Friday two weeks prior.”

Columns

Latest Week Target: The target for the week ending two weeks prior based on the KPI target calculation.

Latest Week Value: The actual value for the week ending two weeks prior based on the KPI actual calculation. This column will be green if the actual value meets or exceeds the Latest Week Target, and it will be red otherwise.

2-Week Average Value: The actual average KPI value for the trailing two weeks. This column will be green if the value meets or exceeds the Latest Week Target, and it will be red otherwise.

4-Week Average Value: The actual average KPI value for the trailing two weeks. This column will be green if the value meets or exceeds the Latest Week Target, and it will be red otherwise.

Monthly

Purpose

While the Weekly KPI Report is meant to help employees stay on track closer to real time, the Monthly KPI Report looks back at completed months in order to measure performance on a time horizon long enough to be a fair measure of success. The Monthly KPI Report also shows how an employee's performance month-to-month translates to their evaluation score.

Timing

Monthly KPI Reports are emailed overnight on the first Monday of each month from reporting@jbpro.com, covering performance for the month before the last month. So, for example, on the first Monday of March, an employee would receive their report with data through the end of January. The Monthly KPI Report will also include data for the active Evaluation Year, which runs from each October to the following September.

Columns

Latest Month Target: The target for the latest month (the month before last) based on the KPI target calculation.

Latest Month Value: The actual value for the latest month (the month before last) based on the KPI actual calculation. This column will be green if the actual value meets or exceeds the Latest Week Target, and it will be red otherwise.

3-Month Average Target: The weighted average KPI target value over the trailing three months, based on each month’s individual KPI targets. 

3-Month Average Value: The weighted average KPI actual value over the trailing three months. This column will be green if the value meets or exceeds the 3-Month Average Target, and it will be red otherwise.

6-Month Average Target: The weighted average KPI target value over the trailing six months, based on each month’s individual KPI targets. 

6-Month Average Value: The weighted average KPI actual value over the trailing six months. This column will be green if the value meets or exceeds the 6-Month Average Target, and it will be red otherwise.

12-Month Average Target: The weighted average KPI target value over the trailing 12 months, based on each month’s individual KPI targets. 

12-Month Average Value: The weighted average KPI actual value over the trailing 12 months. This column will be green if the value meets or exceeds the 12-Month Average Target, and it will be red otherwise.

Evaluation Period Average Target: The weighted average KPI target value during the active Evaluation Year, based on the individual KPI targets of each month within the Evaluation Year. The Evaluation Year goes from each October through the following September. While the 12-Month Average columns always contain 12-months of data, the Evaluation Period columns contain a variable number of months based on what month of the year it is. The report sent in November, which contains data through the month of September, will contain 12 full months of data, while the report sent in December, which contains data through the month of October, will only contain one month of data because October is the first month of the Evaluation Year.

Evaluation Period Average Value: The weighted average KPI actual value during the active Evaluation Year. The Evaluation Year goes from each October through the following September. While the 12-Month Average columns always contain 12-months of data, the Evaluation Period columns contain a variable number of months based on what month of the year it is. The report sent in November, which contains data through the month of September, will contain 12 full months of data, while the report sent in December, which contains data through the month of October, will only contain one month of data because October is the first month of the Evaluation Year. This column will be green if the value meets or exceeds the Evaluation Period Average Target, and it will be red otherwise.

Evaluation Period Position Percent Deviation: This is the percentage better or worse the employee's KPI actual values are compared to the average of their position. So if an employee averages 50 Working Hours while the average employee of their same position averages 40 Working Hours, the employee would have a value of 25 in this column because (50 – 40) ÷ 40 = 25%. This column will be green if the value meets or exceeds the Position Average within the Evaluation Year, and it will be red otherwise.