Employee Assistance Program (EAP) - Procedures

After enrolling in JBPro’s health insurance plan, employees receive instructions on how to use the EAP, including phone numbers, portal access, and member ID details. Information is also available in the Summary Plan Description (SPD). 

• By phone: Call 1-888-887-4114 (or the number listed on your UHC member ID card) to speak confidentially with an EAP representative.
  
  

• Online: Log in to the UHC EAP website or member portal to explore articles, webinars, self-help tools, and to schedule services.

An EAP representative will help determine the best support for your needs, which may include:

• Short-term counseling: Limited sessions with a licensed counselor, available in person, by phone, or via secure video.

• Referrals: Connections to in-network providers for long-term or specialized care.

• Online resources: Access self-guided programs for stress management, personal growth, resilience, financial guidance, legal information, and work-life balance.

• Crisis support: Immediate assistance for urgent mental health situations, available 24/7.

Employees can schedule appointments directly through the EAP portal or by phone. Representatives will guide you through next steps and explain what to expect.

If long-term treatment or specialized care is recommended, the EAP may connect you with in-network providers. Standard insurance costs may apply for services outside the EAP. 

All participation is completely confidential. JBPro does not receive any information about your use of the EAP unless you provide written consent.