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How can I access the EAP?
How can I access the EAP?
You can access the EAP by phone at 1-888-887-4114 (or the number on your UHC member ID card) or online through the UHC EAP portal.
Do I get access information when I enroll in insurance?
Do I get access information when I enroll in insurance?
Yes. Access information, including phone numbers, portal links, and member ID instructions, is provided when you enroll in JBPro’s health insurance plan. It is also available in your SPD.
Is the EAP confidential?
Is the EAP confidential?
Yes. All services are 100% confidential. JBPro is not notified of your participation unless you give written consent.
Is there a cost?
Is there a cost?
No. EAP services are free. Standard insurance costs may apply if you are referred to long-term care outside the EAP.
What types of support are available?
What types of support are available?
Short-term counseling
Financial and legal guidance
Work-life resources (parenting, eldercare, childcare, stress management)
Crisis support available 24/7
Online self-help tools, webinars, and educational materials
Can my spouse or dependents use the EAP?
Can my spouse or dependents use the EAP?
Yes. Covered spouses and dependents can use EAP services by phone or online.
Why should I use the EAP?
Why should I use the EAP?
It’s confidential, free, and available 24/7. The EAP can help you manage stress, navigate personal challenges, and access resources to support your well-being and work-life balance.
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