Each Monday, KPI reports will be in your email inbox from reporting@jbpro.com. Please review the reports to see your performance for the prior week and your broader performance trends. If you have any questions at all about the reports themselves, please simply reply to the report emails and you will receive a response with clarifying information. If you have questions related to your performance or any barriers to meeting your targets that are specific to your role, please reach out to your supervisor. For more information about how to read the reports, please see the Overview page of the KPIs section of the Employee Hub.

To request information about or changes to administratively maintained inputs such as Target Nominal Working Hours Per Week or Utilization Rate, please email reporting@jbpro.com and explain which inputs you would like information about or what you think may need to change. Final decisions about administratively maintained targets will be made by JBPro Leadership, but requests for information and transparency are welcomed and encouraged, and all requests will be answered and considered thoroughly for individual circumstances.