Employee Assistance Program (EAP) - Definitions

Employee Assistance Program (EAP): A confidential service that provides counseling, support, referrals, and online resources to employees and their families.

Short-Term Counseling: A limited number of sessions focused on immediate personal, mental health, or relationship concerns.

Referral Services: Connections to in-network providers for long-term or specialized care if additional support is needed.

Work-Life Resources: Tools and guidance to help with parenting, childcare, eldercare, stress management, and maintaining work-life balance.

Online EAP Portal: A secure website where employees can access EAP services, schedule appointments, use self-guided programs, and access webinars and articles.

Eligible Dependents: Spouses and dependents covered under the employee’s JBPro health insurance plan.

Summary Plan Description (SPD): A document that outlines your benefits, including how to access the EAP by phone or online.